TSA Secure Flight begins today...Potential problems

by Tom 5/15/2009 9:23:00 AM
Potential problems with the TSA's new Secure flight program.. [More]

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TSA and your FULL name on your flight reservations....

by Tom 5/13/2009 4:43:00 PM
On May 15th, airlines will be required to provide the full name of each passenger to the TSA.  Your name, as it appears on your reservation, must match the Government Issued Photo ID you will be presenting to check-in EXACTLY.  If your ID contains your middle initial or name, your ... [More]

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It's the end of the world as we know it, and I feel swine.

by Tom 4/29/2009 11:17:00 AM
Current information regarding travel and swine flu. [More]

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Swine Flu: Top 5 Reasons Not to Panic

by Tom 4/29/2009 11:04:00 AM
Doctors dealing with swine flu have to dance between informing the world so people can protect themselves and causing people to visit doctors for anxiety attacks instead of the flu.   Despite the rising numbers, many public health experts say they aren't too worried for now. The... [More]

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Online resources for tracking swine flu

by Tom 4/28/2009 4:04:00 PM
Here are the sites we recommend turning to for current information about the swine flu.. [More]

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Customer Service: Part Four

by Tom 4/20/2009 10:28:00 AM
How to best use customer service.. [More]

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Customer Service: Part Three

by Tom 4/17/2009 12:35:00 PM
When customer service sends you back to the airline.. [More]

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Customer Service: Part Two

by Tom 4/16/2009 4:10:00 PM
What customer service is not.. [More]

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Customer Service: Part One

by Tom 4/15/2009 10:31:00 AM
We are your Advocate.. [More]

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Airlines in the News…

by Tom 2/27/2009 4:22:00 PM
A "pay-to-go scheme" by one airline and more..... [More]

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