Part 1.  We are your Advocate.

At AirTreks, we pride ourselves on our superior customer service.  We try to help as much as we can, before, during and after your trip.  Our goal is to be ethical and truthful in our interactions and to try to help our travelers in difficult situations. 

Airline tickets are a font of ambivalent rules and restrictions and airlines can go out of business, cancel routes or change flight times.  In addition, travelers’ needs change;  flight dates are altered, cities are added or deleted;  or a traveler must return home early.  We are here to help in all of these situations. 

We call the department “customer service,” because we are advocates for you, the customer.  We deal with the airlines, their schedules, their routes and their rules.  (Oh, their very painful and poorly-worded rules.)  While some airlines are a joy to fly, their ground-staff and back-office (the department of “No”) can be a challenge to even the most intrepid travelers.  Having someone on your side who understands all of the intricacies and eccentricities of the industry can keep your trip

Tomorrow…Part 2.  What customer service is not.