With the time differences world-wide and the fact that many questions can only be straightened out during normal business hours when the airline sales offices are open,  the sooner we know of your upcoming change or problem, the better we are able to deal with it.

·         Reconfirm your flight at least 72 hours before its scheduled departure.  That way, there will be enough time for us to fix a problem if it arises.

·         Email is the easiest and cheapest way to deal with customer service issues, unless urgency requires that you phone. 

·         If asking for a date change, it is best to give a range of dates, as all flights do not operate everyday or have availability on every flight.

·         When making a request via email, be sure to check back for our response.  We will need your confirmation before we make a change and many times the reservation and/or the fare will not hold beyond 24 hours. 

·         If you do not get a timely response to your customer service request, please re-email.  Sometimes emails get lost in cyber-space.  If you do not get a timely response, when re-emailing send a CC of your email to travel@airtreks.com along with your original consultant.

Don’t let potential customer service issues get in the way of traveling.  We are here to help.